Shipping and Handling Policy

At Catrice HR, we are committed to delivering your orders with the utmost care and efficiency. We partner with Printify to ensure a seamless production and shipping process.

• Order Processing Time: Once your order is placed, please allow 2-5 business days for processing and production. Customized products may require additional time.

• Shipping Methods and Delivery Time: We offer a variety of shipping options through trusted carriers, typically ranging from 5 to 12 business days depending on your location and the shipping method selected at checkout.

• Shipping Costs: Shipping fees are calculated based on package weight, dimensions, and destination. Shipping costs will be displayed during checkout for full transparency.

• Tracking Your Order: After your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s journey.

• International Shipping: We ship worldwide. Please note that customs duties or import taxes may apply to international shipments and are the responsibility of the customer.

• Handling: All items are carefully packaged to prevent damage during transit. We do not charge separate handling fees beyond the stated shipping cost.

Refund and Return Policy

Catrice HR strives to ensure your complete satisfaction with every purchase. Our refund and return policy aligns with Printify's guidelines to provide a fair and straightforward process.

• Eligibility for Returns and Refunds: Due to the personalized nature of our products, returns are generally accepted only if items are defective, damaged during shipping, or incorrect. We do not accept returns for change of mind or sizing issues.

• How to Request a Refund: If your item arrives damaged or incorrect, please contact our customer support within 14 days of receiving your order with photos of the issue and your order details.

• Refund Processing: Once your claim is approved, we will issue a full refund or replacement at no additional cost. Refunds will be processed through your original payment method within 5-10 business days.

• Non-Refundable Items: Customized products without defects are non-refundable. Shipping fees are non-refundable unless the product was not delivered.

• Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.

Choose Catrice HR for a sophisticated shopping experience with reliable shipping and a customer-centric refund policy. Your satisfaction is our priority.

TERMS OF SERVICE & AGREEMENT

Please note that by making this purchase, you are agreeing that your electronic payment and signature will be accepted as your digital/printed signature. Also, you are acknowledging receipt and agreement of our Terms of Service, Privacy Policy, Refund Policy, and Client Commitment.

AGREEMENT TO CHARGE

By completing this purchase, the customer is admitting that payment was sent for the product and/or services outlined and is in full agreement with the terms within this agreement. If the customer attempts to cancel, refute or object to the payment being processed through their banking institution or our payment processor this verbiage will be used to confirm your voluntary agreement to the charge.

PROCESSING FEES & TAXES

Processing Fees: Your total balance may be assessed a processing fee of (2.9% + 30 cents) for all debit and credit card transactions. Processing fees will be reflected on the final invoice and/or at checkout.

• Taxes: Your total balance may also be assessed taxes as regulated by the state. Taxes will be reflected on the final invoice and/or at checkout.

NON-DISCLOSURE

A. No Disclosure. The Recipient will hold Confidential Information in confidence and will not disclose the Confidential Information to any person or entity without the prior written consent of the Owner. The Recipient will also ensure that the Confidential Information is protected from being disclosed to outside parties in whichever form it is held, including physical, digital or via online platform.

B. No Copying/Modifying/Reproducing. The Recipient will not copy, modify, or reserve/reproduce for the personal use of their own, any Confidential Information without the prior written consent of the Owner.

C. Unauthorized Use. The Recipient shall promptly advise the Owner if the Recipient becomes aware of any possible unauthorized disclosure or use of the Confidential Information. If the Confidential Information is accidentally disclosed, in violation of clause II.A, the Recipient will take all reasonable steps necessary to rectify the error and notify the Owner immediately.